Technical Means

Telephone equipment

• PABX Alcatel 4400 ( CCD, ACD )
• Automatic management of call flows and call priorities.
• Automatic call distribution.
• Real time supervision of call traffic.
• Customized statistics by customer and telephone operator.
• Call waiting server.


• · Computerized telephone connection
• Caller ID.
• Call prioritization.
• Screen Pop ( presentation of script depending on telephone number called and caller ).

IT resources

• Data base management system. ( to be determined depending on the format of your data base )
• In-house : computerized work stations (LAN connected)
• Soft Concept, C.A.T.I ( Computer-Assisted Telephone Interview ) system software, Ethnos Prospect Manager.
• IT servers running in Windows NT
  (Fax server, mail server … ).
• Management of automatic fax and e-mail transmissions.
• DSL Internet Connection ( high speed ).